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Pavol Weiss

Transformation and Innovation Project Manager

Pavol supports the delivery of information and technology services for GP systems and related primary care services. He is also the Change manager for Digital Transformation projects in Kingston. 

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Our Digital Support Service is run by Pavol Weiss. The service includes supporting practices with the implementation of new and existing digital projects (including cloud-based telephony, support for online consultations and training for Accurx and E-consult, practice websites, Panic button, Valida, T-Quests, NHS app, Joy, Patient access to health records, E-hubs, SMS messaging, demand and capacity optimisation, Find a GP). Contact Pavol:

NHSE Research Outcomes Online Consultation Tools

Rating & Review update

The NHS ratings and reviews team are changing our approach to moderating and have built an AI solution that will moderate patient reviews which has now gone live.


This means all patient reviews submitted to the NHS website will be checked by AI in the first instance and if they don’t fail any of the auto-moderation rules (based on our policy) they will be published.


The AI solution is the product of over 2 years design and build by a team of data scientists.


The AI is currently trained to pick up the following rules:


  • Names

  • Reviews that don’t describe a specific experience.

  • Serious complaints

  • Safeguarding


Although this is early days, the initial results are looking really good, and the NHS ratings and reviews team are monitoring it very closely. We now need you to help us and report any reviews that you feel have broken the NHS ratings and reviews policy.


The NHS ratings and reviews team do not reject reviews in situations whereby organisations and reviewers disagree about the facts. It is our policy to remain impartial as it is not possible to determine what happened or who is right about their experience.


However, if you feel a review has been published and it has broken our policy then please use the report as unsuitable button under the review and feed this back to us.


Our specialist moderators will then investigate and review any reported reviews.

The NHS ratings and reviews team

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