Your employment with KGPC

All the Kingston GP Chambers policies and protocols can be found by browsing the categories below. 

This section is an overview of working for KGPC and aims to give you some insight into our business. 

Employee assistance scheme - Coming soon!

KGPC will shortly be launching our Employee Assistance Programme, provided by Health Assured. The EAP will available to all staff and sessional workers.


Via the EAP, staff will be able to access the following support:

  • A confidential counselling service (available both face to face or remotely). This is completely confidential (KGPC does not have access to details of who uses the service or the issues that are raised), and can be used for support with both workplace and home-life issues (including relationship problems, debt advice, and support for issues such as addiction).

  • Critical incident management, which enables teams to access a trained counsellor to provide specialist group counselling and debriefing following a critical incident.

  • My Healthy Advantage App, which provides wellbeing information and allows you to track set and track health goals

We expect to have the EAP up and running by the end of May 2021.

Health and Safety

KGPC takes the health and safety of its staff, patients and visitors very seriously. A full risk assessment of each site has been completed and a Health and Safety policy is in place which details the action that will be taken to mitigate Health and Safety risks. However, all staff members are responsible for ensuring that they do not act in a way that puts themselves or others at risk.

Dress code

KGPC does not operate a prescriptive dress code; however, all staff are expected to maintain a professional appearance, and dress appropriately for their role.


Smoking (including the use of e-cigarettes) is not permitted on any KGPC site. Where a site has designated outside smoking areas, staff must adhere to these.

Unplanned absence

Where a member of staff is unable to attend work at short notice (e.g. due to sickness), they must contact their manager by phone as soon as is practicable.

Probation and appraisal

All staff will be subject to an initial probation period, as stipulated in their contract. Performance will be monitored on a continual basis during this period and the member of staff will meet with their manager regularly to discuss their progress and to address any areas where additional support is needed.


Staff will receive an annual appraisal with their manager, which is an opportunity to review performance and celebrate achievements over the past year, as well as to put in place new objectives and identify any training and support needs.


Staff will be paid monthly by bank transfer, usually on the last Friday of the month. Specific arrangements with regards to expenses will vary by role and will be explained to you by your manager during your induction.

Home working

Some roles within KGPC are suitable for home working; however, no employee has the automatic right to work from home. Home working requests should be made to your manager, who will consider your request carefully and make a decision about whether the request can be accommodated. All employees must complete a home working risk assessment and have this signed off by their manager before being permitted to work from home. 

Your personal information

KGPC takes great care to ensure that it stores personal information securely and processes it in line with Data Protection Act and GDPR law. If you have any questions or concerns about the use of your personal information, you should direct these to your manager in the first instance.

Staff concerns (including bullying/harassment)

At KGPC we want all staff members to work in a safe and supportive environment, and bullying and harassment will not be tolerated. If you have any concerns about the way you are being treated at work, you should speak to your manager or the HR Manager as soon as possible.